Tuesday, June 25, 2013

Wednesday, June 12, 2013

Senility


Banrock Station Wines & Customer Service


Whenever you have a problem in New Zealand with a product or service that you are disappointed in, the company makes all the right noises but too often that is all you get, sympathy. I'm not saying they are all like that, but many are.

I recall a survey that found that what motorists valued most about buying a car is how the after sales service was. It meant even more than the car's reliability.

This leads me to the wine company Banrock Station. I had something that I needed to raise with them on a product. The reply was swift and the remedy most appropriate.



Customers ultimately judge a company on how they respond to a situation more than anything else. It is reassuring and you feel you are not just a number. Well done Banrock Station.

Saturday, June 8, 2013

The Texting Newbies

The middle-aged couple had finally learned how to send and receive texts on their cell phones. The wife, being a romantic at heart, decided one day that she'd send her husband a text while she was out of the house having coffee with a friend. She texted:                                                                                                           
If you are sleeping, send me your dreams.
If you are laughing, send me your smile.
If you are eating, send me a bite.
If you are drinking, send me a sip.
If you are crying, send me your tears.
I love you.                                                                                                                                                   

The husband, being a no-nonsense sort of guy, texted back:  I'm on the toilet. Please advise.