When the waiter came back to serve
our soup I enquired, 'Why the spoon?'
'Well, 'he explained, 'the
restaurant's owner hired a consulting firm to revamp all of our processes. After
several months of analysis, they concluded that the spoon was the most
frequently dropped utensil. It represents a drop frequency of approximately 3
spoons per table per hour. If our personnel are better
prepared, we can reduce the number of trips back to the kitchen and save 15
man-hours per shift.'
As luck would have it, I dropped my
spoon and he replaced it with his spare. 'I'll get another spoon next time I go
to the kitchen instead of making an extra trip to get it right now.'
I was
impressed. I also noticed that there was a
string hanging out of the waiter's fly. Looking around, I saw that all of
the waiters had the same string hanging from their flies. So, before he walked
off, I asked the waiter, 'Excuse me, but can you tell me why you have that
string right there?'
‘Oh, certainly!' Then he lowered his
voice. 'Not everyone is so observant. That consulting firm I mentioned also
learned that we can save time in the restroom by tying this string to the tip of
our you-know-what, we can pull it out without touching it and eliminate the need
to wash our hands, shortening the time spent in the restroom by
76.39%.’
I asked quietly, 'After you get it
out, how do you put it back?'
'Well,' he whispered, 'I don't know
about the others, but I use the spoon.'
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